CalgonStore.com Contact Information
Product Requests, Inventory Inquiries, Special Orders, Billing Inquiries
Please submit your inquiry using the form below or call our Customer Service Department at 1-888-724-7500.
Where to Buy Inquiries
CalgonStore.com is an on-line retailer. If you are looking for local retailers of the products we carry, please contact the manufacturer directly. For your convenience we have provided manufacturer contact information below.
Order Tracking Information
Click here for information on Shipment Confirmation and Order Tracking.
Cancellations & Returns
It is important to Calgonstore.com that our customers are happy with the quality of service and products they receive. Calgonstore.com will issue a full refund or send a replacement product on any item if your original product is returned within 5 days of original delivery. Follow the instructions provided in your package. Shipping and handling fees are non-refundable. Unfortunately, retail stores are unable to accept website returns. For returns, send the unused or damaged product to:
Orders will ship the following business day, excluding holidays. Ilex only processes orders for shipment in the Continental 48 states.
Shipping to AFO / PO Boxes
We apologize for any inconvenience; however, we do not ship to AFA/FPO or PO Boxes.
To Report a Problem with your Order
Please e-mail the details of the problem using the form below or call our Customer Service Department at 1-888-724-7500. Do not return the order to us. If a product that you ordered does not perform to your expectations or is defective in any way, please report the issue directly to the manufacturer’s Consumer Affairs Department. For your convenience we have provided manufacturer contact information below.
Customer Account Info, Subscribe & Unsubscribe
Customers can access all of their stored information online by clicking here. Once signed in, you can view your order history, access order tracking information (FedEx only), change your account password, access your account information, and subscribe/unsubscribe from our email database. Additional inquiries should be made to our web administrator by clicking here.
Please contact the product manufacturer using the information we have provided below.
Can't Find It?
If you cannot find the product you are looking for, click here.
|Ilex Consumer Products Group
237 Laracy Drive
Huntsville, AL 35824
Click Here to Shop On-Line or call 1-888-724-7500.